BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20251209T190000Z
DTEND:20251209T200000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:OBS Global: Webinar
DESCRIPTION:How Agentic Artificial Intelligence Is Transforming Customer Experience\n\n\nREGISTER HERE \n\n\n\nHow Agentic AI is Transforming CX and Contact Centers is a virtual event designed for CX\, contact center\, and AI leaders who want to stay ahead in today's rapidly evolving customer engagement landscape.\n\nThis session will provide insights and strategies for leveraging Agentic AI to improve customer experience\, empower agents\, and optimize contact center operations.\n\n\n\nThis event is particularly relevant for:\n\n- AI & CX Leaders: Business leaders shaping customer journey strategies across voice\, chat\, digital\, and hybrid channels\, looking to harness the latest in Agentic AI and automation to deliver faster\, more personalized\, and consistent experiences\n\n- Contact Center & Operations Leaders: Executives responsible for agent performance\, workflows\, and customer interactions who want to explore how AI agents can boost efficiency\, accuracy\, and customer satisfaction\n\n- Technology & Integration Leaders: Professionals tasked with connecting IT\, CRM\, and communication systems who are seeking seamless ways to integrate AI-driven solutions while maintaining trust\, transparency\, and governance\n\n- Professionals Looking to Grow: Individuals eager to expand their knowledge\, explore innovative AI solutions\, and strengthen their organization's CX strategies with measurable impact\n\n\n\nSpeakers:\n\nDuane McKaig\, Sr. Enterprise Solution Consultant\, Five9\n\nChris Theriault\, Senior Director\, Customer Engagement\, OBS Global\n\n\n\nREGISTER HERE
X-ALT-DESC;FMTTYPE=text/html:<h1 class="events-live-top-card__title t-24 t-black t-bold pt2" data-event-id="7394798499562893312" style="box-sizing: inherit\; margin: 0px\; padding-right: 0px\; padding-bottom: 0px\; padding-left: 0px\; border-color: rgba(0\, 0\, 0\, 0.9)\; border-style: none\; border-width: 0px\; border-image: none 100% / 1 / 0 stretch\; font-size: 2.4rem\; vertical-align: baseline\; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255\, 255\, 255)\; outline: rgba(0\, 0\, 0\, 0.9) none 0px\; line-height: 1.33333\; color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; word-break: break-word\; hyphens: auto\; display: flex\; align-items: center\; padding-top: 0.8rem !important\;">How Agentic Artificial Intelligence Is Transforming Customer Experience</h1>\n<br />\n<a href="https://info.obsglobal.com/agentic-ai-webinar" style="font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\;"><strong>REGISTER HERE&nbsp\;</strong></a><br />\n<br />\n<span style="color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;">How Agentic AI is Transforming CX and Contact Centers is a virtual event designed for CX\, contact center\, and AI leaders who want to stay ahead in today&rsquo\;s rapidly evolving customer engagement landscape.<br />\nThis session will provide insights and strategies for leveraging Agentic AI to improve customer experience\, empower agents\, and optimize contact center operations.</span><br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<strong><span style="color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;">This event is particularly relevant for:</span></strong><br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;">- AI &amp\; CX Leaders: Business leaders shaping customer journey strategies across voice\, chat\, digital\, and hybrid channels\, looking to harness the latest in Agentic AI and automation to deliver faster\, more personalized\, and consistent experiences</span><br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;">- Contact Center &amp\; Operations Leaders: Executives responsible for agent performance\, workflows\, and customer interactions who want to explore how AI agents can boost efficiency\, accuracy\, and customer satisfaction</span><br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;">- Technology &amp\; Integration Leaders: Professionals tasked with connecting IT\, CRM\, and communication systems who are seeking seamless ways to integrate AI-driven solutions while maintaining trust\, transparency\, and governance</span><br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;">- Professionals Looking to Grow: Individuals eager to expand their knowledge\, explore innovative AI solutions\, and strengthen their organization&rsquo\;s CX strategies with measurable impact</span><br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<strong><span style="color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;">Speakers:</span></strong><br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;">Duane McKaig\, Sr. Enterprise Solution Consultant\, Five9</span><br style="box-sizing: inherit\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; color: rgba(0\, 0\, 0\, 0.9)\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;" />\n<span style="color: rgba(0\, 0\, 0\, 0.9)\; font-family: -apple-system\, system-ui\, BlinkMacSystemFont\, &quot\;Segoe UI&quot\;\, Roboto\, &quot\;Helvetica Neue&quot\;\, &quot\;Fira Sans&quot\;\, Ubuntu\, Oxygen\, &quot\;Oxygen Sans&quot\;\, Cantarell\, &quot\;Droid Sans&quot\;\, &quot\;Apple Color Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Emoji&quot\;\, &quot\;Segoe UI Symbol&quot\;\, &quot\;Lucida Grande&quot\;\, Helvetica\, Arial\, sans-serif\; font-size: 14px\; white-space-collapse: preserve-breaks\; background-color: rgb(255\, 255\, 255)\;">Chris Theriault\, Senior Director\, Customer Engagement\, OBS Global<br />\n<br />\n<a href="https://info.obsglobal.com/agentic-ai-webinar"><strong>REGISTER HERE&nbsp\;</strong></a></span>
LOCATION:Virtual
UID:e.9429.1538
SEQUENCE:3
DTSTAMP:20260508T084536Z
URL:http://ictam.memberzone.com/events/details/obs-global-webinar-1538
END:VEVENT

END:VCALENDAR