Microsoft 365 Support & Power User Training
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About the Training:
This series of training sessions is designed for entry-level IT support professionals or anyone new to supporting Microsoft 365. Participants will gain practical skills for identifying, troubleshooting, and resolving common client issues across SharePoint, OneDrive, Microsoft Teams, Exchange Online, Microsoft Entra, and the Microsoft 365 Admin Centre.
Sessions also include best practices for documenting issues, root causes, and resolutions to streamline future support. In addition, Power User sessions for Teams, SharePoint, and OneDrive will explore out-of-the-box features that help users work more efficiently, going beyond basic messaging, meetings, and file storage.
Training covers the following 1-hour sessions:
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Session #1: Identifying and Solving Common Client Issues - SharePoint and OneDrive
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Session #2: Identifying and Solving Common Client Issues - Microsoft Teams and Exchange Online
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Session #3: Identifying and Solving Common Client Issues - Microsoft 365 Admin Centre and Microsoft Entra
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Session #4: Microsoft Teams/SharePoint/OneDrive - Power User Training – Part I
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Session #5: Microsoft Teams/SharePoint/OneDrive - Power User Training – Part 2
Who This Training is Best For:
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Entry-level IT support staff or new Microsoft 365 support professionals
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MSP teams looking to close knowledge gaps and improve service efficiency
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Anyone supporting end users who wants to handle common Microsoft 365 issues confidently and efficiently
About the Facilitator
Michael Hepples is a Microsoft 365 Consultant-at-Large, with a deep background in digital transformation and enterprise collaboration. Michael brings hands-on expertise to every Microsoft 365 discussion, whether it is getting started with the basics, making the most of a Microsoft 365 investment, or helping to understand how existing business needs and processes can be improved using the tools contained within Microsoft 365.
Michael's passion for Microsoft 365 is combined with his years working across and with various industries at multiple levels, allowing him to blend technical insight with practical guidance to help teams unlock the full potential of Microsoft 365.
Date and Time
Monday Nov 3, 2025
12:00 PM - 1:00 PM CST
Each session is 45 minutes of training with 15 minutes for Q and A
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Session #1: November 3rd, 2025 • 12:00PM – 1:00PM
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Session #2: November 5th, 2025 • 12:30PM – 1:30PM **
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Session #3: November 7th, 2025 • 12:00PM – 1:00PM
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Session #4: November 17th, 2025 • 12:00PM – 1:00PM
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Session #5: November 19th, 2025 • 12:00PM – 1:00PM
Location
Remote on MS Teams
Fees/Admission
$50 for Tech Manitoba member $100 for non-members Covers all 5 sessions
Contact Information
Marie Hacault
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